Privacy Policy

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Home Privacy Policy

Privacy Policy

Welcome to Caspian Furniture ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://caspianfurniture.com ("Website"), purchase our products, create an account, or interact with our services.

By using our Website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We collect information to process your orders and provide a better shopping experience.

Personal Information

When you place an order or contact us, we may collect:

Full Name
Email Address
Mobile Number
Shipping Address

Order Information

We may collect information related to:

Products Ordered
Order History
Payment Status
Delivery Details
Warranty Claims
Returns & Exchanges

How We Use Your Information

Your information is used to:

Process and deliver your orders
Verify payments
Provide customer support
Send order confirmations and delivery updates
Process returns, refunds, and warranty requests
Improve our Website and services
Personalize your shopping experience
Detect and prevent fraudulent activities
Comply with legal obligations
Send promotional offers and updates (only where permitted)

Cookies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Keep your shopping cart active
Remember your preferences
Improve Website performance
Analyze visitor behaviour
Measure advertising performance
Display relevant advertisements

You may disable cookies through your browser settings; however, some Website features may not function properly.

Third-Party Services

We work with trusted third-party providers to operate our business effectively. These may include:

Shopify
Payment Gateway Providers
Shipping & Logistics Partners
Google Analytics
Google Ads
Meta (Facebook & Instagram)
Customer Support Platforms

These service providers may process your information only to perform services on our behalf.

Payment Security

Payments made on our Website are processed securely through trusted payment providers.

Caspian Furniture does not store your debit card, credit card, CVV, UPI PIN, or banking credentials.

All payment information is protected using industry-standard encryption and security practices.

Information Sharing

We do not sell your personal information.

We may share your information only with trusted partners when necessary to:

Process payments
Deliver your orders
Provide customer support
Improve our Website
Prevent fraud
Comply with legal obligations

We may also disclose information if required by law or to protect our legal rights.

Marketing & Advertising

With your consent or where permitted by law, we may send:

Product Updates
New Collection Announcements
Promotional Offers
Festival Discounts
Exclusive Member Deals

You can unsubscribe from marketing communications at any time.

Data Security

We take appropriate security measures to protect your information, including:

SSL Encryption
Secure Shopify Infrastructure
Secure Payment Processing
Restricted Data Access
Firewall Protection
Regular Security Monitoring

While we take reasonable precautions, no online system can guarantee complete security.

Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Process warranties and returns
Meet legal and tax obligations
Resolve disputes
Prevent fraud

When no longer required, your information is securely deleted or anonymized.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent
Request a copy of your personal information
Object to certain processing activities

To exercise these rights, please contact us using the details below.

Children's Privacy

Our Website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.