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Home Refund / Policies Policy

Refund / Policies Policy

Refund / Policies Policy

How do I Cancel an item purchased on Caspian Furniture?

  • Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at
    online.caspianfurniture@gmail.com
  • Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Caspian Furniture, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Caspian Furniure, to address the issue.
  • Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
  • For more details, please get in touch with us on our customer care number or write to us at
    online.caspianfurniture@gmail.com
  • Products purchased on discount or during sale can not be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, hardwares, inherent termite and borer issues.
  • This limited warranty does not apply to:
  • Small cuts, scratches or damage during the cleaning process
  • Cracks during the random displacement
  • Product kept in contact to direct sunlight and water, resulting in decaying of wood
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process.

Our delivery partner shall only deliver the product for the ground floor & 1st floor in the absence of a lift, there will be a charge of 100rs / floor of each round they take to bring the material to your place.